FAQ
Frequently Asked Questions Before Ordering
Q. I would like to ask a question about the products on sale.
A. Please contact us using the inquiry form or by phone.。
Professional staff will answer。
Please let us know the item number when you call
Q. What kind of payment method do you have?
A. The transfer destination will be notified as soon as a reserve account is created.
Q. I put it in my shopping cart, but when I look at it later, it says"Sold out". Why?
A. Please note that our products are not almost the same, so when other customers complete their shopping, they will run out of stock.ませ。
Frequently Asked Questions After Ordering
Q. I haven't received the reply email
A. Our shop will automatically send an order confirmation email to the registered address after purchase.おります。
If you do not receive the email, please try the followingい。
■1
It is automatically sorted to the junk mail folder。
Please check your junk mail folder againい。
If you have deleted the email, please contact the reserve email address.
■2
Rejection is set in the domain restriction function settings。
Please lift the restrictions on our address and contact the reserve email address.い。
We will contact you again。
Reserve email address
Q. When will the product be shipped?
A. We plan to ship within 3 business days after payment is confirmed, excluding holidays.ます。
Q. Why is it out of stock even though I ordered it?
A. In rare cases, system processing may be delayed due to factors such as network failure.。
Please forgive me in case of shortage.す。
Questions about the product
Q. What is the size of the product?
A. The size of the product will be measured one by one by a professional who has experience in Japanese clothes.す。
Please note that there is a size error of 3 cm because silk has elasticity of the fabric.いませ。
Q. Does the kimono smell?
A. Please understand that some of our reused products may have antique-specific odors such as insect repellent and camphor before ordering.い。
Q. Isn't the color different?
A. Please note that the appearance of colors may change slightly between the photo and the actual product.。