Refund policy
Return
Reserve accepts returns within 5 days of receipt by email or phone.
Please contact us by e-mail on Sundays, holidays, and after business hours.
If you do not contact us within 5 days of receiving your return, we may not be able to accept your return.
Conditions for Returns
Please contact us by e-mail or phone within 5 days of receiving the merchandise to request a return. If you contact us on Sundays, holidays or after business hours, you must contact us by e-mail.
*Cases in which we cannot accept returns
If the return period has passed.
If the product is damaged after arrival, such as stains, wrinkles, or damage.
If the condition differs from that of the shipment.
When we judge that there is no problem with the quality and wearability of the product.
Return Procedure
1. please send us an e-mail with the following items within 5 days of receipt of the merchandise to request a "return".
E-mail address Only customers who contact us within 5 days of receiving the product are eligible to return it.
・Destination mail
・Subject: Return Request
・Customer Name
・Order Number
・Product name
・Reason for return
・Customer Transfer Account
Credit card payment customers will be charged by credit card for the cancellation.
2. please send the product from the delivery company to the following address.
Note: We cannot accept returns if the product is damaged.
3-19 Chikumachi, Omuta, Fukuoka, 836-0841 Japan Reserve Online Product Returns Section Phone: 080-1738-4480
After the product arrives at our store, our staff will check the condition of the product and if there are no problems, we will refund the product price to the "designated bank account.
*Please note that we are unable to refund any amounts other than the sales price, such as "shipping charges" and "bank transfer fees.
Reserve accepts returns within 5 days of receipt by email or phone.
Please contact us by e-mail on Sundays, holidays, and after business hours.
If you do not contact us within 5 days of receiving your return, we may not be able to accept your return.
Conditions for Returns
Please contact us by e-mail or phone within 5 days of receiving the merchandise to request a return. If you contact us on Sundays, holidays or after business hours, you must contact us by e-mail.
*Cases in which we cannot accept returns
If the return period has passed.
If the product is damaged after arrival, such as stains, wrinkles, or damage.
If the condition differs from that of the shipment.
When we judge that there is no problem with the quality and wearability of the product.
Return Procedure
1. please send us an e-mail with the following items within 5 days of receipt of the merchandise to request a "return".
E-mail address Only customers who contact us within 5 days of receiving the product are eligible to return it.
・Destination mail
・Subject: Return Request
・Customer Name
・Order Number
・Product name
・Reason for return
・Customer Transfer Account
Credit card payment customers will be charged by credit card for the cancellation.
2. please send the product from the delivery company to the following address.
Note: We cannot accept returns if the product is damaged.
3-19 Chikumachi, Omuta, Fukuoka, 836-0841 Japan Reserve Online Product Returns Section Phone: 080-1738-4480
After the product arrives at our store, our staff will check the condition of the product and if there are no problems, we will refund the product price to the "designated bank account.
*Please note that we are unable to refund any amounts other than the sales price, such as "shipping charges" and "bank transfer fees.