Shopping Guide
About paymentPayment
Lump-sum payment, revolving payment, installment payment 3, 5, 6, 10, 12, 15, 20, 24 times possible. *Depends on the customer's credit card.
- Our credit card payment system does not issue a credit card transaction receipt. Please check the "credit card statement" sent by your credit card company.
- Credit cards in the name of a person other than the customer are not accepted.
bank transfer
Beneficiary Bank：SUMITOMO MITSUI BANKING CORPORATION（SWIFT Code：SMBCJPJT）
Branch name：OMUTA BRANCH
Beneficiary Bank Address：1-2-1, SAKAEMACHI, OMUTA-SHI, FUKUOKA, 836-0042, JAPAN
Name of Payee Account Holder：GOFUKUNONEGORO
Payee Account Number：708－6710475
Payee Address：2-7, CHIKUMACHI, OMUTA-SHI, FUKUOKA, 836-0042, JAPAN
Payee Telephone Number：080-1738-4480
*Please note that bank transfer fees are the responsibility of the customer.
Convenience Store Settlement
Convenience store payments in excess of 300,000 yen are not accepted.
About returnsReturn
Reserve accepts returns within 5 days of receipt by email or phone.
- Please contact us by e-mail on Sundays, holidays, and after business hours.
If you do not contact us within 5 days of receiving your return, we may not be able to accept your return.
Conditions for Returns
Please contact us by e-mail or phone within 5 days of receiving the merchandise to request a return. If you contact us on Sundays, holidays or after business hours, you must contact us by e-mail.
*Cases in which we cannot accept returns
- If the return period has passed.
- If the product is damaged after arrival, such as stains, wrinkles, or damage.
- If the condition differs from that of the shipment.
- When we judge that there is no problem with the quality and wearability of the product.
Return Procedure
1. please send us an e-mail with the following items within 5 days of receipt of the merchandise to request a "return".
- E-mail address Only customers who contact us within 5 days of receiving the product are eligible to return it.
- ・Destination mail
- ・Subject: Return Request
- ・Customer Name
- ・Order Number
- ・Product name
- ・Reason for return
- ・Customer Transfer Account
Credit card payment customers will be charged by credit card for the cancellation.
2. please send the product from the delivery company to the following address.
Note: We cannot accept returns if the product is damaged.
3-19 Chikumachi, Omuta, Fukuoka, 836-0841 Japan Reserve Online Product Returns Section Phone: 080-1738-4480
After the product arrives at our store, our staff will check the condition of the product and if there are no problems, we will refund the product price to the "designated bank account.
*Please note that we are unable to refund any amounts other than the sales price, such as "shipping charges" and "bank transfer fees.
Shipping
After we confirm your credit card payment, authorization, and payment, we will ship your order within 3 business days, excluding Saturdays, Sundays, and holidays.
- However, an additional charge of 550 yen (including tax) will be added for delivery to Hokkaido, Okinawa, and remote islands. Please note that shipping to remote islands is not available at this time.
- bill payment outside japan
- We will only accept orders accessed from overseas for international shipping. The customer is responsible for all shipping costs. Please note that customs duties may apply depending on the country.
- If you are ordering from overseas and your order has not arrived after 2 weeks from shipment, please contact us using the Inquiry Form. We will confirm with the shipping company.
International Shipping Rates
| Zone 1 China/Korea/Taiwan |
Flat rate ¥2,800 |
|---|---|
| Zone 2 Asia (excluding China, Korea and Taiwan) |
Flat rate ¥2,800 |
| Zone 3 Oceania / North America (excluding the United States) / Middle East / Europe |
Flat rate ¥2,800 |
| Zone 4 United States (including overseas territories such as Guam) |
Flat rate ¥2,800 |
| Zone 5 Latin America (excluding Mexico) / Africa |
Flat rate ¥2,800 |
* Free shipping overseas for orders over ￥30,000
Please note that at this time, we are only able to support the following countries USA, Dubai, UK, France, Germany, Italy, Switzerland, Brazil, China, Taiwan, Hong Kong, Korea, Singapore, Spain, Australia
About Kimono Wearing Size
Sizes are indicated as S, M, and L. The length of the kimono can be adjusted by about 2in.
- ・Body 15cm
| S (150cm±5cm) (56in to 61in) |
【Height】- Approx. 59.1 in 【Sleeve length(from neck)】-Approx. 26.2 in 【Front width】- Approx. 8.9 in 【Back width】- Approx. 12.2 in |
|---|---|
| M (158cm ±5cm) (59in to 63in) |
【Height】- Approx. 62.2 in 【Sleeve length(from neck)】-Approx. 26.8 in 【Front width】- Approx. 9.6 in 【Back width】- Approx. 12.2 in |
| L (163cm ±5cm) (62in to 66in) |
【Height】- Approx. 64.2 in 【Sleeve length(from neck)】-Approx. 28 in 【Front width】- Approx. 10.4 in 【Back width】- Approx. 12.6 in |
Condition of Kimono
The information is detailed on the following: - Age - Hand processing - Degree of staining - Worn and unworn. The Reserve's appraiser checks and judges each piece according to our standards. Please use this information as a guide for your shopping reference.
Condition
| great | Rare items by top artists and weavers |
|---|---|
| good | Artists' works, Yuzen, hand-woven |
| fair | Yuzen, textile |
Grade
| S. | Item in very good condition without stains etc. |
|---|---|
| A. | Items with stains and dirt on the back but not at all on the front |
| B. | Items that are not noticeable but have stains when looked at closely |
| C. | Discoloration or stains on lining, etc. |
| D. | It is not suitable for wearing. Please enjoy it as a garment. |
Please note that our products are antique and have a distinctive antique smell.
Secondhand Articles Dealer Act
| Company Name | Gofuku no Negoro Kimono Reserve |
|---|---|
| Representative name | Miho Negoro |
| Head office location | 2-7 Tsukimachi, Omuta City, Fukuoka Prefecture |
| telephone number | 0944-52-7545 |
| Antique dealer license number | Fukuoka Prefectural Public Safety Commission Secondhand Dealer License No. 904112110032 Obtained on December 28, 2021 |