Display based on the Specified Commercial Transactions Law

store information

Store name kimono reserve
Seller name kimono reserve
Sales manager name Chiaki Yamashita
location 〒836-0841
3-19 Tsukimachi, Omuta City, Fukuoka Prefecture
telephone number 080-1738-4480
mail address info@kimono-reserve.com
Homepage URL https://kimono-reserve.com/

About product sales

Sales price, shipping fee

<Sales price>

The price (display price/consumption tax included) shown on each product page.

<Shipping>

・Uniform in Japan "650 yen (tax included)"
* However, Hokkaido, Okinawa, and remote islands will be charged an additional fee of 550 yen (tax included). *Please note that shipping to remote islands is currently not supported.

・Free shipping for orders over 3,980 yen (tax included)

・Bill payment outside Japan

・Overseas shipping is available only for orders that are accessed from overseas.
※Shipping will be borne by the customer. *Customs duties may apply depending on the country.

payment method

<Payment method>
You can use credit card payment, bank transfer payment, and PayPal payment.

Payment time, product delivery time

<credit card>
Payment will be confirmed at the time of ordering.

<At the time of bank transfer>
It will be shipped after approval and payment confirmation.

We will ship within 5 days after receiving your shipping request.
If the item has not arrived at the shipping location in Japan within 7 days, please contact us by phone.

Special contract for returned goods and warranty against defects

We only accept returns if you contact us within 5 days after receiving the item.

*Regarding the return, please return it within 1 week after receiving the notification of the return. We may not be able to respond to your return if you do not contact us for more than a week, unless it takes time to return it due to circumstances. Thank you for your understanding.

* In the case of a "defective product" due to insufficient information on our side, we will accept the "shipping fee at our store", so please return it "cash on delivery". We will also bear the transfer fee for the refund.

●Return conditions are as follows. Only if all the following conditions are met, we will "return" and "refund the full amount of the product price".

  • ・If you are wearing a kimono, do not try it on with an obi tied.
  • ・Even in the case of an obi, do not try it on after tightening it.
  • ・"Shipping fee" to be returned must be borne by the customer.

* "Cases where returns cannot be accepted" are as follows.

  • ・When "damage" such as "damage", "dirt", "deficiency", etc. occurs after the product arrives.
  • ・In the case of "non-returnable products".
  • ・If the “refund period” has passed.
  • ・If there is a "missing accessory".
  • ・When there is "a trace of use".
  • ・If the kimono has "tightening marks" on the obi or "knot marks" on the obi.

Necessary charges other than product price

If payment cannot be confirmed within 5 business days from the order date, the order will be cancelled.